Support Team

Need help? We’ve got you covered. You can easily contact our support team by submitting a ticket.

Our support team responds within one business day during regular business hours:

• Monday to Friday, 8:30 AM – 4:30 PM MST (Canada and United States), excluding Canadian statutory holidays
• Monday to Friday, 3:30 PM – 11:30 PM GMT (United Kingdom), excluding Canadian statutory holidays

When submitting a support ticket, include as much detail as possible along with screenshots of the issue. For account-related requests, clearly specify the changes you’d like to make. Keep in mind that support tickets are submitted using the email address associated with your account.

If you haven’t received a response within one business day (during business hours), check your spam or junk folder. If you still don’t see a reply, submit another request to let the support team know.